Customer Service Representative

Nampa, ID
Full Time
Entry Level

 Company Summary:

Woodgrain Inc is proud to be a family owned and operated manufacturer with over 65 years of product innovation, quality service, and business growth. Woodgrain's diverse product offering includes wood moulding, prefinished moulding, wood door shop parts and products, and wood window parts, as well as many branded products. We take pride in being the employer of choice for our 3500+ employees. Every employee lives our values of Integrity, Safety, Servant Leadership, Respect, and Customer Focus. For more information about woodgrain, our culture, and see what it would be like to join our team, click the link to watch this video!


Position Summary/Responsibilities:

Woodgrain is looking for a Customer Service Representative to join our team in Nampa, ID! This position is responsible for providing excellent customer service to an assigned customer base by maintaining professional relationships that will secure the company a competitive advantage, proactively handling and resolving all issues and customer requests, and working closely with the Sales Team to ensure they are informed of all sales information. Other responsibilities include but aren't limited to:

  • Promptly receives and answers all incoming customer calls and emails, resolving any open issues
  • Accurately enter orders into SAP and PTQ programs
  • Communicate with Scheduling concerning changes and additions to orders
  • Handles customer quotes via phone and email
  • Learns species, profiles, and layouts, and the various Woodgrain offerings
  • Communicates with Shipping and Carriers to provide customers with weekly shipping reports
  • Providing back-up for other Customer Service Reps.


Education / Experience/Certification:

  • High school diploma
  • 2 years of customer service experience preferred


  • Basic computer and phone skills
  • Previous experience in SAP and PTQ programs a plus


Benefits We Offer:

At Woodgrain we are very proud of the benefits package that we offer to our employees. Our benefits package is designed to improve the health and financial well-being of all employees and their families. Woodgrain is committed to providing all employees with quality programs that are comprehensive, flexible, and affordable. These include:

  • Medical, Dental, and Vision Insurance 
  • Company sponsored HSA Contributions
  • Industry Competitive 401K Match
  • Supplemental Insurances 
  • Holiday and Vacation Pay
  • Additional company incentives

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